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Terms of Sale

Kindly take time to read our T&C to ensure fuss free enjoyable shopping experience.

By shopping with us, you acknowledged, understood, and agreed to the terms as stated below.


Our Operation Hours are Mon-Fri 12PM-6PM (excluding Wed & Public Holidays).

  1. All emails/enquiries will be responded within 24 hours on weekdays. However, there might be days where we take a little longer to reply due to high order volume and pop-up events.
  2. Please refrain from sending us multiple enquiries if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.



  1. Please ensure correct item purchase upon checkout. Jacqueen Maison will not be able to amend order for wrong color/size exchanges once payment successful.
  2. Upon payment verification, order will be fulfil within 1-2 working days.
  3. Mailing days fall on weekdays only. Weekends and Public Holidays are excluded.
  4. Combination of parcels/orders will not be allowed UNLESS the orders are made on the same day and payment is in on the same day.
  5. However, if you are unsatisfied upon receiving your item(s), Jacqueen Maison has Easy Return Terms for your reference. See our return & exchange page here for more details. 
  6. Jacqueen Maison reserve all rights to block any accounts (even if there is any store credits left) for an unlimited length of time if any irregularities in purchasing is spotted.

Payment & Delivery