Frequently Asked Questions

Q: What kind of payment option do you offer?

Jacqueen Maison offers a variety of payment option as below: 

Option 1: Credit Card/Debit Card or Online Banking thru payment gateway

• Credit Card or Debit Card (VISA/MASTERCARD only)
• Maybank2u
• CIMB Clicks
• RHB Online
• Ambank
• Alliance Online
• Hong Leong Online
• FPX (Bank Islam/PBe Bank)
• Bank Rakyat
• Affin Bank

Upon placing order, please kindly make payment IMMEDIATELY via popup page.
All unpaid orders will be AUTOMATICALLY cancelled after 24 HOURS.

Option 2: Offline Payment

Please make payment and update the bank transfer details at MY ACCOUNT page within 24 hours once you made the order. All UNPAID Order(s) will be canceled automatically after 24 hours.

*Any Small Changes owed to customer will be returned as store credit. 

Q: What kind of delivery option do you offer?

By default, we have delivery options to Malaysia currently. However, we do offer international delivery by request. Kindly drop a message with us to enquire.

Local & Singapore Delivery

Your order will be sent out either via CITYLINK EXPRESS and occasionally via DHL EXPRESS during peak seasons. All Shipping Charges will be calculated automatically when you checkout.

Below are the rates for your reference:-

Self Pick Up (for PENANG customers only)

We will have weekend Pop-Up market in Penang for every Saturdays and Sundays. You are able to self pick-up items without any shipping charges.

Below are the details for our weekend Pop-up market:-