Frequently Asked Questions
Q: What kind of payment option do you offer?
Jacqueen Maison offers a variety of payment option as below:
Option 1: Credit Card/Debit Card or Online Banking thru payment gateway
- Credit Card or Debit Card (VISA/MASTERCARD only)
- CIMB Clicks
- RHB Online
- Alliance Online
- Hong Leong Online
- FPX (Bank Islam/PBe Bank)
- Bank Rakyat
- Affin Bank
Upon placing order, please kindly make payment IMMEDIATELY via popup page.
All unpaid orders will be AUTOMATICALLY cancelled after 24 HOURS.
Option 2: Offline Payment
Bank: Public Bank Berhad
Account No: 3209310517
Account Name: JACQUEEN MAISON WARDROBE
Swift Code: PBBEMYKL
Please make payment and update the bank transfer details at MY ACCOUNT page within 24 hours once you made the order. All UNPAID Order(s) will be canceled automatically after 24 hours.
*Any Small Changes owed to customer will be returned as store credit.
Q: What kind of delivery option do you offer?
By default, we have delivery options to Malaysia currently. However, we do offer international delivery by request. Kindly drop a message with us to enquire.
Local & Singapore Delivery
Your order will be sent out either via CITYLINK EXPRESS and occasionally via DHL EXPRESS during peak seasons. All Shipping Charges will be calculated automatically when you checkout.
Below are the rates for your reference:-
Estimated Delivery Time (Working Days)
For orders below RM100
For orders above RM100
1 - 2
3 - 5
Self Pick Up (for PENANG customers only)
We will have weekend Pop-Up market in Penang for every Saturdays and Sundays. You are able to self pick-up items without any shipping charges.
Below are the details for our weekend Pop-up market:-
1st and 3rd Weekends
Location: ALL SEASON PLACE, Penang (in front of "Sozoluz Clinic")
2nd and 4th Weekends
Location: 1ST AVENUE MALL 6th Floor, Penang